Our privacy policy

We are baum clinic. We respect your privacy and personal life, but sometimes we need your personal data. This statement will provide an overview of what data we will use, and how we will store, protect and process this data. This privacy policy applies to our website www.baumclinic.com (the "Website") and the services that we offer (the "Services"). We will process your data in accordance with the General Data Protection Regulation (the "Relevant Laws").

Under 16 years old

If you are younger than 16, you need the permission of your parents or legal guardians to use our Website and Services.

Personal Data

In order to be able to offer our Website and Services, we process personal data. The definition "personal data" relates to information that can be used to identify you as a person. This definition is in accordance with the Relevant Laws.

Your permission

We can save your information at various moments, including when you visit our Website, when you create an account on our Website, when you use our Services, or when you contact us. We are allowed to process your data, because we are asking for your permission via this privacy policy.

Furthermore, we will not process your data without your permission, unless we are legally required to do so.

What data do we collect, and what do we do with it?

In order to use our Website and Services, we need the following data from you:

  • Your name
  • Your phone number
  • Your email address
  • Your IP address

When you use our Website, we also collect some non-personal data, such as:

  • The name of the browser you are using
  • The operating system you are using
  • The service provider for your internet access

We will only use your data for the abovementioned purposes, or for a purpose that is closely related. This means that we will never use your data in an unexpected way.


We will do everything we can to protect your personal data from loss, damage, use, alteration of spreading by unauthorized persons. This means that people who have nothing to do with your personal data, cannot access it. We will accomplish this through the following measures:

  • Encryption (encoding) of digital files containing personal information
  • Securing network connections with Secure Socket Layer (SSL), or similar technology
  • Access is only available for people who need the data
  • Confidentiality statements from employees and back-ups of the data

Storage term

We will not store your personal data longer than necessary for the purposes described above.

With whom do we share your personal data?


It is possible that other parties will receive your personal data from us. We have a processing agreement with these parties, stating that they will handle your data with care, and they will only receive the data that is necessary for their services. These parties will only receive your data in accordance with the instructions provided by us, and not for their own purposes. For example, we may share your personal data with a digital agency and webhosting company. They will make sure that the website works properly, and store your data. These parties are "processors" according to the Relevant Laws.


We will only process your data within the European Union. Outside the European Union, we will only process your data if the country in question offers a fitting protection level for your data.

We will never transfer your data to other countries or parties than the ones mentioned above without your permission.


There may be links to other websites on our Website. We are not responsible for the contents or the privacy protection of these websites. That is why we advise you to always read the privacy policy of the website in question.


A cookie is a small text file that is sent to the browser via the server of a website. The browser will then save the file on your device. Your device will receive a unique number, so that our website will recognize the device again later.

We can also use cookies to improve your experience on our Website. Furthermore, cookies can make our Website faster, they can make our Website safe to visit, and they can help us find mistakes on our Website.

You can always remove or switch off cookies yourself, via your browser settings. In that case, no more cookies will be saved if you visit our website. But please note: without cookies, it’s possible that our Website will not work optimally. For more information, please read our cookie statement: baumclinic.nl/nl/cookies.

Changes to the privacy policy

We can change this privacy policy. If we make significant changes to this privacy policy, we will put a notification on our Website, together with the new privacy policy. Users who are registered with us with their email address will receive an email about the changes. If you are not registered as a user, we advise you to visit our Website and look at this statement regularly.

Your rights

That data that we collect from you is personal. That is why you have the following rights:

  • You may request an insight into your information;
  • You may ask us for correction, limitation or removal of your information;
  • You may ask us for a copy of your information. We can also share this copy – at your request – with another party, so that you won’t have to do it yourself;
  • You may object to your data being processed;
  • You may file a complaint with the Personal Data Authority, if you believe that we are unlawfully processing your personal data;
  • You may withdraw your permission to process your personal information at all times. We will not be allowed to process your personal information from the moment you withdraw your permission.

In case of other questions or comments regarding our privacy policy, you can contact us via the information below.


BaumClinic B.V.

Louis Couperusplein 2
514HP The Hague

CoC number: 70238863